Privacy Policy

Effective Date: April 9, 2026 · Last Updated: April 9, 2026

1. Introduction

Spiced Up Lawn Service LLC ("Spiced Up," "we," "us," "our") operates spiceduplawnservice.com and go.spiceduplawnservice.com to help homeowners in Lynn Haven, Panama City, and the surrounding Bay County, Florida area request estimates for lawn care, landscaping, hardscaping, and related services. This Privacy Policy explains what information we collect when you use our websites or contact us, how we use that information, who we share it with, and what rights you have regarding your information.

2. Who We Are

Spiced Up Lawn Service LLC
Phone: (850) 896-2739
Email: [email protected] (managed by our marketing partner on our behalf)
Website: https://spiceduplawnservice.com

3. Information We Collect

When you visit our websites, request an estimate, contact us, or become a customer, we may collect the following information:

3.1 Information You Provide Directly

Contact information: full name, phone number, email address, and property address or ZIP code
Service request details: the type of service you need (maintenance, landscaping, design, hardscaping, etc.), your preferred frequency (one-time, weekly, bi-weekly, monthly), your timeline (this week, this month, next season, just exploring), and any additional notes you provide
Property information: details about your property that help us price the work accurately (approximate size, layout, existing conditions)
Payment information: billing name, billing address, and the last four digits of your payment method. Full payment card information is processed securely by our payment processor and is never stored on our systems.
Communications: the content of phone calls, text messages, emails, and web form submissions between you and Spiced Up

3.2 Information Collected Automatically

Device and technical information: IP address, browser type and version, operating system, device type, screen resolution, and language preference
Usage information: pages you view on our website, how long you spend on each page, links you click, forms you submit, and the date and time of your visit
Referral information: the website or advertisement that sent you to our site
Location information: approximate location derived from your IP address (we do not collect precise GPS location)
Cookies and tracking technologies: we use cookies, web beacons, pixels, and similar technologies to understand how visitors use our website and measure the effectiveness of our advertising (see Section 8)

3.3 Information from Third Parties

Advertising partners: Meta (Facebook and Instagram) and Google may share information with us about how you interacted with our advertisements, including whether you clicked an ad and what actions you took afterwards
Analytics providers: website analytics services share aggregated information about how visitors use our site
Referrals: if an existing customer refers you to us, they may share your name and contact information

4. How We Use Your Information

We use the information we collect for the following purposes:

Respond to your inquiries: contact you about your estimate request, answer your questions, and schedule on-site visits
Deliver our services: provide the lawn care, landscaping, and related services you purchase from us
Process payments: charge for completed services, send invoices, and collect balances
Communicate with you: send you appointment reminders, service updates, invoices, receipts, and customer service messages
Marketing (with your consent): send promotional offers, seasonal reminders, referral incentives, and lawn care tips by email and text message — you can opt out at any time
Improve our services: understand how customers use our website, measure advertising effectiveness, and improve the customer experience
Prevent fraud and abuse: detect and prevent fraudulent transactions, unauthorized access, and abuse of our services
Comply with legal obligations: maintain records for taxes, accounting, and consumer protection laws, and respond to lawful requests from government authorities
Defend our rights: protect our legal rights, enforce our agreements, and resolve disputes

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share information with third-party service providers that help us operate our business. These providers are contractually obligated to use your information only to provide the services we have requested and to implement reasonable security measures. Our service providers include:

Iron Automations — our marketing and technology partner, which provides the lead capture websites, customer relationship management system, text and email messaging tools, and advertising infrastructure we use. Iron Automations processes your information on our behalf under a data processing agreement. For more about how Iron Automations handles data, see https://ironautomations.com/privacy.
GoHighLevel — the CRM platform we use to manage customer communications, automate follow-ups, and track the status of leads and customers
Meta Platforms, Inc. (Facebook and Instagram) — receives information about how you interact with our advertisements via the Meta Pixel and Meta Conversions API for advertising measurement and optimization
Google LLC — receives information about how you interact with our website and advertisements via Google Ads and Google Analytics
Signal House — delivers our text messages through A2P 10DLC infrastructure
Jobber — our field service management platform, where your contact information and service history are stored once you become a customer
Stripe — processes credit card and ACH payments securely
Cloudflare — provides DNS, content delivery, and security protection for our websites
Email delivery providers — deliver transactional emails such as estimates, invoices, and appointment confirmations

This list may change as we add, replace, or discontinue service providers.

5.2 Legal and Safety Reasons

We may disclose your information to government authorities, courts, law enforcement, or other third parties when we believe in good faith that disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes
Respond to subpoenas, court orders, or other lawful requests
Protect the rights, property, or safety of Spiced Up, our customers, our employees, or the public
Detect, prevent, or address fraud, security issues, or violations of our Terms of Service
Enforce our agreements with customers, vendors, or partners

5.3 Business Transfers

If Spiced Up Lawn Service LLC is ever sold, merged with another company, or reorganized, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share your information in other ways with your specific consent at the time of collection.

5.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for any lawful purpose, including research, marketing, and improvement of our services.

6. SMS and Text Message Communications

By submitting your phone number on our website or providing it to us directly, you consent to receive text messages from Spiced Up Lawn Service about your estimate request, scheduled services, invoices, promotional offers, and customer service matters. Important details:

Opt-out: Reply STOP to any text message from us to immediately unsubscribe from marketing and promotional texts. You will receive one confirmation message and then no further marketing texts. Note that transactional messages (appointment confirmations, invoice reminders) may continue as part of your active service relationship.
Help: Reply HELP to any text message for customer support information.
Message frequency: Message frequency varies based on your account activity. Typically 2-4 messages per month for active customers, and fewer for prospects.
Message and data rates: Your mobile carrier's standard message and data rates may apply. Spiced Up is not responsible for carrier charges.
No resale: We do not share, sell, or rent your phone number to third parties for marketing purposes.
Consent is optional: You are not required to consent to text messages as a condition of purchasing our services.
Carrier not liable: Your mobile carrier is not liable for delayed or undelivered messages.

Spiced Up's business messaging program is registered with The Campaign Registry under A2P 10DLC to ensure compliance with mobile carrier requirements for business-to-consumer text messaging.

7. Email Communications

If you provide your email address, we may send you:

Transactional emails — estimate confirmations, appointment reminders, invoices, receipts, and service updates. These emails are required for us to do business with you and cannot be opted out of while you remain an active customer.
Marketing emails — promotional offers, seasonal reminders, customer referral incentives, and lawn care tips. Every marketing email includes a clear unsubscribe link at the bottom. We honor opt-out requests within ten (10) business days as required by the CAN-SPAM Act.

You may opt out of marketing emails at any time by clicking the unsubscribe link or by contacting us at (850) 896-2739.

8. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to:

Remember your preferences — such as your preferred language or session state
Understand how visitors use our site — which pages are most popular, where visitors come from, how long they stay
Measure advertising effectiveness — which ads brought visitors to our site and which led to estimate requests
Deliver targeted ads — show you relevant Spiced Up ads on Facebook, Instagram, and Google based on your interests and prior interactions with our site

You can manage cookies in your browser settings. Most browsers accept cookies by default, but you can configure yours to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect how our website works.

You can opt out of targeted advertising cookies from specific providers:

Meta (Facebook/Instagram): https://www.facebook.com/settings?tab=ads
Google Ads: https://adssettings.google.com
Industry opt-out: https://optout.aboutads.info or https://www.networkadvertising.org/choices

8.1 Meta Pixel and Conversions API

We use the Meta Pixel (JavaScript) and Meta Conversions API (server-to-server) to track conversions from our advertisements, optimize ad delivery, and build remarketing audiences. When you visit our website, the Meta Pixel collects information about pages you view, buttons you click, and forms you submit, and sends it to Meta. Our server also sends certain information directly to Meta via the Conversions API. Before sending personal information (such as email addresses or phone numbers) to Meta, we hash the information using SHA-256 encryption, a one-way cryptographic function that prevents the raw data from being exposed.

Meta's handling of your information is governed by Meta's Privacy Policy at https://www.facebook.com/privacy/policy.

9. Data Retention

We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes:

Active customers: for the duration of our business relationship plus seven (7) years for tax and accounting purposes
Prospects who never became customers: up to three (3) years after your last interaction with us
Marketing contacts: until you unsubscribe, after which we keep a suppression record to ensure we don't contact you again
Website analytics data: typically 26 months (Google Analytics default retention period)
Communications records: three (3) years after the last communication

After the applicable retention period expires, we delete or anonymize your information unless we are legally required to retain it longer.

10. Data Security

We implement reasonable technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, and destruction. These measures include:

Encryption in transit using TLS 1.2 or higher for all data sent between your device and our systems
Encryption at rest for sensitive information stored in our databases
Access controls limiting who on our team can access customer information
Regular security updates to our software and infrastructure
Secure payment processing — we never store full credit card numbers on our systems

No security measure is perfect, and no method of data transmission or storage is 100% secure. If we become aware of a breach that affects your information, we will notify you as required by applicable law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights with respect to your personal information:

Right to access: request a copy of the information we have about you
Right to correct: request that we correct inaccurate or incomplete information
Right to delete: request that we delete your information, subject to certain legal and business exceptions
Right to opt out of marketing: unsubscribe from marketing emails and text messages at any time
Right to withdraw consent: withdraw your consent where processing is based on consent

To exercise any of these rights, contact us at (850) 896-2739 or email [email protected] with the subject line "Privacy Request." We will respond within thirty (30) days or within the timeframe required by applicable law, whichever is shorter.

12. California Residents (CCPA and CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to know: request a detailed disclosure of the categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share it
Right to delete: request that we delete personal information we have collected, subject to certain exceptions
Right to correct: request that we correct inaccurate personal information
Right to opt out of sale or sharing: Spiced Up does not sell personal information for money. However, our use of cookies and advertising pixels (such as Meta Pixel and Google Ads) may be considered "sharing" for cross-context behavioral advertising under California law. You can opt out of this sharing by adjusting your browser cookie settings or by contacting us at (850) 896-2739.
Right to limit use of sensitive personal information: we do not collect sensitive personal information as defined by California law beyond what is necessary to provide our services
Right to non-discrimination: we will not discriminate against you for exercising your rights

To exercise your California privacy rights, contact us as described in Section 11 and reference "California Privacy Request" in the subject line of your email.

13. Children's Privacy

Our website and services are not directed to children under the age of sixteen (16), and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under sixteen without verifiable parental consent, we will delete that information as soon as possible. If you believe we might have information about a child, please contact us immediately.

14. Third-Party Links

Our websites may contain links to third-party websites, such as social media profiles or partner sites. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, for significant changes, notify you by email or by a prominent notice on our website. Your continued use of our services after the update constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Spiced Up Lawn Service LLC
Phone: (850) 896-2739
Email: [email protected]
Subject line: Privacy Request
Website: https://spiceduplawnservice.com

We will do our best to respond to your inquiry within thirty (30) days.

This Privacy Policy was last reviewed on April 9, 2026.